Prachya's Customer Service Policies:
Cancellations, Returns, Refunds, and Privacy
Cancellation, Returns, and Refunds Policy
At Prachya, we want to make sure our customers are satisfied with their purchases. If for any reason you need to cancel an order, return an item, or request a refund, please review the following policies:
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Cancellation Policy: Orders may be canceled up until the time they are shipped. Once an order has shipped, it cannot be canceled. We apologize for any inconvenience.
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Returns Policy: We want you to be completely satisfied with your purchase. If you are not satisfied, we accept returns of unused and unopened items within 14 days of the delivery date. Customers are responsible for the return shipping cost. Once we receive the returned item, we will issue a refund for the purchase price of the item. Please note that we cannot accept returns of opened or used items.
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Refunds Policy: Refunds will be issued back to the original payment method, and the refund amount will be for the product price only. Shipping fees are non-refundable. Refunds may take up to 14 days to process.
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We hope that you will be completely satisfied with your purchase from Prachya, but if you have any questions or concerns about our policies, please do not hesitate to contact us.
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Thank you for shopping with Prachya.
Best regards, The Prachya Team
Privacy Policy
At Prachya, we believe that protecting the privacy of our customers is of utmost importance. This privacy policy outlines the personal data we collect, why we collect it, how long we store it, and the channels customers can use to manage their data.
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List of Personal Data We Collect: We collect the following personal data from our customers: name, email address, and shipment address.
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Purposes or Reasons We Collect Personal Data: We collect personal data for the following purposes:
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To process and fulfill customer orders
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To improve our customer service and offerings
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To provide customers with updates and promotions
Duration of Time We Store Personal Data: We store personal data only for as long as necessary to fulfill the purposes for which it was collected, unless required by law.
Contact Channels for Customers: Customers may contact us at any time to
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Request deletion of their personal data
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Request disclosure of their personal data
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Request updates to their personal data
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Inquire about our privacy policy
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Entities We Share Personal Data With: We do not share personal data with any third-party entities, except as necessary to process and fulfill customer orders.
Thank you for choosing Prachya. We are committed to protecting your privacy and ensuring that your experience with us is a positive one.
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Sincerely,
The Prachya Team
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